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CASE STUDY

Powering Productivity – How Davis Hart Enabled Remote Work with Netier

Introducing Davis Hart

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Davis Hart Electrical Solutions is an award-winning electrical contracting company based in Canberra, delivering high-quality services across commercial, industrial, and government projects. When Davis Hart was just starting out, they knew the right IT partner would be crucial to their success. They chose to invest in Netier—and that decision proved even more valuable when the pandemic struck soon after.

The Situation

As the COVID-19 pandemic unfolded, Davis Hart needed to quickly enable remote work for their team. Their priorities were clear: keep operations running smoothly, support field staff with the right hardware, and maintain collaboration and productivity without disruption.

They also sought expert advice on tech tools that could support construction site operations—particularly around device selection and suitability for tasks like accessing emails and reviewing project drawings on the go.

How Netier Solved the Issues

When Davis Hart first partnered with Netier, they needed more than just basic IT support—they needed a provider who could guide them through uncertain times and help build a resilient, future-ready tech environment. Netier took the time to understand Davis Hart’s industry-specific needs and delivered a solution that balanced flexibility, reliability, and ease of use. The result was an IT setup that supported both office and on-site work, empowered their team to operate remotely during COVID-19, and provided clear guidance every step of the way.

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Remote-Ready Systems

Remote-Ready Systems

Netier migrated core systems to cloud-based platforms, giving staff the freedom to collaborate and access key tools from anywhere—whether at home or on a job site.

Field-Friendly Hardware

Field-Friendly Hardware

Advice on rugged tablets and compatible software ensured on-site teams could stay productive, review drawings, and manage projects without hassle.

Responsive, Reliable Support

Responsive, Reliable Support

With a direct line to their Account Manager Laura, Davis Hart had immediate access to help when it mattered most—no tickets, no waiting, just action.

What Sets Netier's Approach Apart

Netier’s value wasn’t just in the tech—it was in the trust. Their ability to listen, act quickly, and tailor their approach made them more than a provider—they became a true extension of the Davis Hart team. Netier’s phone-based support was a standout. In contrast to previous providers, where emails often went unanswered, Davis Hart found comfort in being able to call and speak to someone directly. Whether it was solving issues or offering practical advice, the support was consistent and reassuring.

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net-quote
We thoroughly enjoy our relationship with Netier and especially our Account Manager, Laura. She’s fantastic at what she does, and she’s very helpful. Nothing’s ever a problem for her.
– Tamara Lindeman, Business Manager, Davis Hart

Outcome highlights

Trusted Support

Trusted Support

Rapid, responsive service created peace of mind.

Improved Field Operations

Improved Field Operations

Hardware advice ensured field teams stayed connected and productive

Seamless Remote Work

Seamless Remote Work

Cloud-based systems enabled flexibility during COVID-19

Expert

Reduced Downtime

Minimal disruption during a critical period for the business

Chance

Strong Relationship

A dedicated account manager who understands their business needs

Talk to us Today

We’re here to help you with all your IT needs. Whether you have a question, need support, or are ready to explore how our Managed IT Services can benefit your business, we’d love to hear from you.

Reach out to us today, and let’s start a conversation about how Netier can support your success. Simply fill out the form or give us a call—we’re ready to assist you!